STAMFORD, Conn.--(BUSINESS WIRE)--Jan. 31, 2017--
Pitney Bowes (NYSE:PBI), a global technology company that provides
innovative products and solutions to power commerce, today announced
that the company has been positioned once again by Gartner, Inc. in the
“Leaders” quadrant of the January 2017 Gartner Magic Quadrant for
Customer Communications Management Software.
The report recognizes Pitney Bowes for completeness of vision and
ability to execute with its EngageOne Communications Suite, including
its interactive and personalized EngageOne
Video solution.
“Businesses across markets are undergoing significant digital
transformations that will allow them to better engage and captivate
consumers,” says Bob Guidotti, President of Software Solutions, Pitney
Bowes. “Our EngageOne Communication Suite is enabling our clients to
effectively and efficiently manage these customer interactions through
modern channels that consumers prefer. We believe our position in the
Leaders quadrant is a great testament to our dedication to providing
solutions that will help businesses in every industry exceed their
digital transformation goals.”
Gartner’s Magic Quadrant is a culmination of research in a specific
market, offering a wide-angle view of the relative positions of the
market’s competitors. Businesses recognized as “Leaders,” execute well
against the current vision and are well-positioned for the future.
Pitney Bowes EngageOne Communication Suite is comprised of various
applications and solutions that work together to create more engaging,
more impactful customer communications. A recently added part of that is
EngageOne Video, which is scalable solution that offers human-like
communications to improve customer satisfaction, lower call center
volumes, deliver higher customer retention rates, and improve a
business’s bottom line. Whether it's reducing onboarding costs,
deepening relationships, or retaining customers, EngageOne Video enables
businesses to reduce operational expenses while also increasing
cross-sell opportunities.
Clients such as The
Bancorp, American
Family Insurance, and Geoffrey
Insurance are using EngageOne Video to educate clients about
insurance coverage policies, inform end users of new investment options,
and deliver relevant company information to prospective clients. In
fact, Geoffrey
Insurance was just
awarded the Moneyfacts Consumer Award for Best Claims Service and
was named the Car Insurance Provider of the Year for their use of
EngageOne Video. In 2016, some clients reported substantial growth
in sales of up to 79 percent, as well as millions
in new lead generation since deploying EngageOne Video.
About Pitney Bowes
Pitney Bowes (NYSE: PBI), is a global technology company powering
billions of transactions – physical and digital – in the connected and
borderless world of commerce. Clients around the world, including 90
percent of the Fortune 500, rely on products, solutions and services
from Pitney Bowes in the areas of customer information management,
location intelligence, customer engagement, shipping, mailing, and
global ecommerce. And with the innovative Pitney Bowes Commerce Cloud,
clients can access the broad range of Pitney Bowes solutions, analytics,
and APIs to drive commerce. For additional information visit Pitney
Bowes, the Craftsmen of Commerce, at www.pitneybowes.com.
Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose
View source version on businesswire.com: http://www.businesswire.com/news/home/20170131006171/en/
Source: Pitney Bowes Inc.
Pitney Bowes Inc.
Emily Simmons, 843-467-1071
Manager External
Relations
Emily.simmons@pb.com
