New Fast Path to Engagement Program Helps Clients Migrate Off Legacy
Systems
STAMFORD, Conn.--(BUSINESS WIRE)--Jun. 25, 2014--
Pitney Bowes Inc. (NYSE:PBI) today announced a new partnership with
DocuConsulting, a consulting firm that specializes in document
publishing and automation. Together, the two companies will provide the
most comprehensive document generation solutions that simplify the often
tangled process of policy creation and delivery.
For many insurance companies, upgrading their technology is essential to
their business to better service customers and meet compliance standards
and regulations. As insurance companies modernize their core systems,
there is a significant opportunity to deepen engagement levels as
today’s technology-driven consumers are looking for real-time and
digital access to their policies.
Insurers need modern technologies - systems of engagement - integrated
into their systems of record to allow them to build stronger, richer
relationships with their customers and promote long-term loyalty.
“Insurance firms, especially those in North America, are facing new
challenges as they seek to reduce costs, better serve their
policy-holders and modernize their core systems. At DocuConsulting, we
are pleased to work with a company that offers such a rich set of
capabilities,” stated Richard Lee, Managing Partner of DocuConsulting.
“In Pitney Bowes, we find a company that shares a compelling vision for
the insurance industry in terms of operational excellence and customer
focus.”
A Fast Path to Engagement
Customer communications of every kind are a critical consideration for
better engagement. For many insurers, inflexible policy production
solutions are an inhibitor. Outdated systems expose insurers to a host
of risks, including lengthened time to market, increased cost of
deployment, and increased customer churn, to name a few.
“The creation and delivery of personalized customer documents play an
important role in influencing the customer experience. In order to
engage customers and improve their experience, insurers need a modern
document generation platform,” said Mark Breading, Partner, Strategy
Meets Action.
To help clients modernize their document generation systems, Pitney
Bowes is announcing “Fast
Path to Engagement,” a holistic program that enables insurers to
modernize their customer communication capabilities by moving off legacy
systems with a step by step approach. Through this program, a new
conversion utility will be introduced that will extract legacy data,
forms and content, quickly and safely transforming it into a format that
can be leveraged by Pitney Bowes’ EngageOne® Communication Suite by the
end of the year. To start, DocuConsulting will help clients migrate off
of old or unsupported document generation solutions. Then, the program
will address other legacy systems and new migration utility tools will
extend to other solutions.
Pitney Bowes offers integrated software capabilities including data
management, analytics and customer engagement, including document
generation, to help drive more interaction and deeper relationships. The
company’s software helps enable digital delivery to reduce costs. In
addition, it helps insurers better communicate with their policy holders
across all channels, integrating every touch point, creating a richer
customer experience that builds customer trust and loyalty. Working in
partnership with DocuConsulting, Pitney Bowes can leverage the firm’s
expertise in implementing and migrating critical applications such as
policy production, correspondence, statements, claims documents and more
onto modern platforms.
Greg Van den Heuvel, Senior Vice President, Customer Engagement
Solutions, explains, “Upon our first meeting with DocuConsulting, we saw
the value of partnering with this innovative firm. They bring expertise
and insight that will greatly benefit our insurance clients at a time
when legacy systems have become a critical business issue. This is just
the kind of partnership that addresses this issue by delivering enhanced
document capabilities and significant operational efficiencies while
minimizing risk.”
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size and large
firms that help them connect with customers to build loyalty and grow
revenue. Many of the company's solutions are delivered on open platforms
to best organize, analyze and apply both public and proprietary data to
two-way customer communications. Pitney Bowes includes direct mail,
transactional mail and call center communications in its solution mix
along with digital channel messaging for the Web, email and mobile
applications. www.pb.com
About DocuConsulting
DocuConsulting is a premier professional services firm in CCM (Customer
Communications Management). We specialize in document publishing,
automation and EDMS (Electronic Document Management Solutions)
solutions. With experience implementing thousands of projects for
hundreds of large to medium sized companies in the Insurance, Utility
and the Financial Services industries, DocuConsulting and its team of
top consultants set the standard. For more information, visit: www.docuconsulting.com
Source: Pitney Bowes Inc.
Pitney Bowes Inc.
Bipasha Dahncke, 203-351-6864
bipasha.dahncke@pb.com
