STAMFORD, Conn.--(BUSINESS WIRE)--Apr. 27, 2016--
Pitney Bowes (NYSE:PBI), a global technology company that provides
innovative products and solutions to power commerce, today announced the
winners of its 2016 Brilliance Awards. The annual awards honor leading
print and mail organizations - innovators, early adopters and creative
problem solvers - who are finding new ways to streamline workflow,
anticipate changes, increase competitiveness and blend physical and
digital technologies to obtain the greatest value from their customer
communications. The winning businesses demonstrate world-class
capabilities using Pitney Bowes solutions to help achieve operational
excellence, ensure industry-leading compliance, create higher value
communications and deliver omni-channel customer engagement.
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Pitney Bowes Announces Winners of 2016 Brilliance Awards. From left: Debbie Pfeiffer, president, Pitney Bowes Presort Services; Tom DeRosa, senior vice president, FIS Output Solutions; Pat Doyle, owner and president, Barton & Cooney; Paul Jorgensen, director of Output Services, HM Health Solutions; Ben Bomhoff, vice president of Enterprise Systems, Security First Insurance; Marissa Buckley, vice president of marketing, Security First Insurance; and Jason Dies, president, Pitney Bowes Document Messaging Technologies. (Photo: Business Wire)
The 2016 Brilliance Awards winners include Barton & Cooney, FIS, HM
Health Solutions and Security First Insurance. Each honoree was formally
recognized today at the 2016 Pitney Bowes Innovation Summit at the
company’s Global Technology Center in Danbury, Connecticut.
“We are thrilled to honor this year’s Brilliance Award winners for how
they’ve embraced innovation to improve client communications, increase
productivity, provide more value to their customers and grow their
businesses,” said Debbie Pfeiffer, president, Pitney Bowes Presort
Services. “From using the Pitney Bowes Commerce Cloud and Industrial
Internet to improve the performance of their print and mail operations,
to leveraging personalized interactive videos as part of a tightly
integrated customer communications campaign, this year’s winners are
changing the way businesses communicate with their customers. Their
examples offer us a glimpse of the future of customer communications.”
2016 Brilliance Award Winners
Higher-Value Communications: Barton & Cooney, Burlington, New Jersey
Over the past four decades, Barton & Cooney has provided a broad range
of mailing and lettershop services to local, regional and national firms
and, in recent years, the company has made significant strides in
growing its business. The company was recognized in the Higher-Value
Communications category for providing an expanded range of printing and
mailing services locally, regionally and nationally. They earned this
award by successfully transforming their operation into a White Paper
Factory featuring a Pitney
Bowes IntelliJet 20 Printing System to create higher value
communications for their existing customers and winning new business.
The Pitney Bowes IntelliJet 20 printing system has allowed them to
increase competitiveness, move monochrome work from toner to color
lowering their costs and improving their service level. And, through
“versioning on the fly,” Barton & Cooney is able to substantially reduce
their clients’ postage and handling fees.
“Pitney Bowes helped us transform into a White Paper Factory operation
to create higher value communications for our existing customers and win
new business,” said Pat Doyle, owner and president, Barton & Cooney,
“Very few companies can offer our breadth of capabilities and the White
Paper Factory transition helped position Barton & Cooney as a major
player in the marketplace.” Barton & Cooney has also embraced Pitney
Bowes APS and Rival
inserters, Client
Success Services and Presort Services
to improve productivity, as evidenced by operational cost savings and a
50-percent increase in throughput.
Operational Excellence: FIS, Jacksonville, Florida
FIS is a global leader in financial services technology, with a focus on
retail and institutional banking, payments, asset and wealth management,
risk and compliance, consulting, and outsourcing solutions. Its Output
Solutions arm provides a full contingent of computer output
solutions/outsourced statement printing, mailing and rendering with
unparalleled technological expertise and first-rate customer service. In
the Operational Excellence Category, FIS was recognized for the
operational efficiencies the company has created in recent years –
reducing operational costs and improving measures of control, while
consistently providing quality customer service, ultimately allowing the
company to expand offerings beyond the financial market.
“Operational excellence is something all high-performing companies
strive for, but it is a particularly relevant topic in the high-volume
mail business”, said Tom DeRosa, senior vice president, FIS Output
Solutions. “We have been able to achieve operational excellence in our
business thanks to the hard work of our employees and the relentless
dedication to creativity and innovation at the heart of our partnership
with Pitney Bowes.”
Industry Leading Compliance: HM Health Solutions, Pittsburgh,
Pennsylvania
HM Health Solutions (HMHS) is a subsidiary of Highmark Health that
provides innovative, technology-based solutions to enable health plans
to achieve top-line revenue growth, reduce costs and gain economies of
scale. Launched in 2014, the organization provides multiple product
lines, including Medicare, Medicaid, commercial, and individual. Pitney
Bowes is proud to be a key strategic partner of HMHS as it continues to
grow, transitioning from an in-plant operation to a for-profit
organization renowned for security, integrity and industry-leading
compliance. HMHS was recognized in the Industry Leading Compliance
category for its use of DC Verify file-based processing, DFWorks
production workflow and productivity reporting, Client
Success Services and Presort Services to stay ahead of its
competition. As a demonstration of its ongoing commitment to innovation
and technology, HMHS is participating in beta testing of Pitney
Bowes Clarity solutions suite, a cloud-based IIoT solution for
production mail available via the Pitney Bowes Commerce Cloud. By
connecting industrial sensors, machine data, people and processes,
Clarity helps clients access new intelligence to drive higher levels of
operational performance. HMHS depends specifically on Clarity Advisor to
proactively monitor trends and patterns in order to diagnose and resolve
issues before they occur, resulting in increased runtime capacity and
reduced risk of downtime.
“The Pitney Bowes Clarity Solutions Suite will improve our productivity
by running diagnostic tests and preventing production issues before they
occur,” said Paul Jorgensen, director of output services, HM Health
Solutions, “Clarity has been instrumental in enabling us to provide the
highest quality of service to our customers.
Omni-Channel Engagement: Security First Insurance, Ormond Beach,
Florida
Security First Insurance is a privately held, family owned homeowners
insurance company based in Ormond Beach, Florida. The company earned its
recognition in the Omni-Channel Customer Engagement Category as an early
adopter of Pitney
Bowes EngageOne Video. As a result, the company’s net promoter score
and word of mouth have increased significantly. 55 percent of new
customers watch their personalized videos and more than 75 percent of
those spend an average of four minutes with the technology to better
understand their insurance policies. "For the first time, thanks to the
EngageOne video technology, we are able to deeply engage with our
customers and create a meaningful experience that resonates across
demographic groups,” said Marissa Buckley, vice president of marketing,
Security First Insurance. Customer service, engagement and loyalty – the
already strong hallmarks of its business – are all improving. “And
beyond customer engagement, Pitney Bowes’ technology has been the
catalyst to shifts we’ve made culturally to embrace the confluence of
information technology and marketing, which has become a requirement to
survive in today’s digitally connected, always on world.” said Ben
Bomhoff, vice president of enterprise systems, Security First Insurance.
The 2016 Brilliance Awards will be presented at the Pitney Bowes
Innovation Summit at the Pitney Bowes Global Technology Center in
Danbury, Connecticut. More than 125 clients and partners from more than
15 countries attended the Summit from April 27 – April 28.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company offering
innovative products and solutions that enable commerce in the areas of
customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than 1.5
million clients in approximately 100 countries around the world rely on
products, solutions and services from Pitney Bowes. For additional
information, visit Pitney Bowes at www.pitneybowes.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160427006565/en/
Source: Pitney Bowes
Pitney Bowes Inc.
Brett Cody, 203 351 6079
Brett.Cody@pb.com
