STAMFORD, Conn., Nov 11, 2004 /PRNewswire-FirstCall via COMTEX/ -- Pitney Bowes Inc. (NYSE: PBI) has recently created a new look for the more than 1,800 service professionals within its Global Mailstream Solutions (GMS) business. This fall, service representatives began wearing blue shirts emblazoned with the company logo to promote the Pitney Bowes brand. As one of the largest direct service organizations in the country, Pitney Bowes touches more than 7,500 customers every day. The new look showcases Pitney Bowes as a company that helps businesses of all sizes improve their customer communications.

"There is tremendous opportunity to grow our business by taking greater advantage of our service employees' superior engineering, software and systems integration skills," noted Mark Davis, vice president, Customer Service, Pitney Bowes Global Mailstream Solutions. "The new look gives us higher visibility with the customers we touch everyday. It also helps our service force develop the necessary customer dialogue to uncover new opportunities for Pitney Bowes to provide solutions that help customers better manage their mail and documents."

GMS customer service ranks among the nation's largest on-site service providers in the country, Davis added.

Twenty years ago, the Pitney Bowes customer service organization provided "break/fix" services for its core mailing systems product line. However, the organization has undergone a transformation within the last few years to meet the challenges brought about by more software intensive technology, and the complexity associated with enterprise integrations. Today, the training, experience level, and skills of the company's customer service representatives are radically different.

Service professionals today often write customized software code for clients and help connect multiple software providers. While customer service reps are involved in the pre- and post-sales process, they are often at the forefront of identifying workflow problems and developing the solutions alongside Pitney Bowes salespeople. As an example, Pitney Bowes realized $1 million in incremental revenue in 2004 in one local district alone as a result of the transformed customer service program.

"The new look is proving very popular with employees and customers alike," stated Alix Rizzolo, vice president, Integrated Solutions, Pitney Bowes Global Mailstream Solutions. "One District Director told me that for his salespeople, the 'Sea of Blue' has turned into a sea of green."

Pitney Bowes is the world's leading provider of integrated mail and document management systems, services and solutions. The $4.6 billion company helps organizations of all sizes with Engineering the flow of communication(TM) to reduce costs, increase effectiveness and enhance customer relationships. The company's 80-plus years of technological leadership has produced many major innovations in the mailing industry and more than 3,500 active patents with applications in a variety of markets, including printing, shipping, encryption, and financial services. With approximately 33,000 employees worldwide, Pitney Bowes serves more than 2 million businesses through direct and dealer operations. More Information about Pitney Bowes can be found at http://www.pb.com

     Contact:
     Christopher Tessier
     Manager, Public Relations
     203-351-7210
     Christopher.Tessier@pb.com

SOURCE Pitney Bowes Inc.

Christopher Tessier, Manager, Public Relations for Pitney
Bowes, +1-203-351-7210, Christopher.Tessier@pb.com

http://www.pb.com