Receives Omega’s NorthFace ScoreBoard AwardSMFor
Exceeding Customer Expectations
STAMFORD, Conn.--(BUSINESS WIRE)--May 27, 2014--
Pitney Bowes Inc. (NYSE:PBI) announced today that it has received the NorthFace
ScoreBoard AwardSM from Omega
Management Group Corp. in recognition of achieving excellence in
customer service and support in 2013, marking the third consecutive year
Pitney Bowes has received this prestigious award. The NorthFace
ScoreBoard Award is presented annually to companies who, as rated solely
by their own customers, exceeded expectations in customer satisfaction
during the prior calendar year.
“Pitney Bowes is honored to receive the NorthFace ScoreBoard Award for
excellent customer service,” said Brian Stevenson, vice president,
Global Client Care, Pitney Bowes. “Exceeding client expectations is at
the heart of our culture and business strategy. We serve millions of
clients around the world and this award underscores the value and
quality service we deliver. The fact that multiple divisions of our
company are consistently recognized by our clients for delivering
world-class customer service shows that our ongoing efforts to enhance
our clients’ experience are working. We would like to thank all of our
clients, ranging from small businesses to the largest Fortune 500
enterprises, for the opportunity to support their business.”
Omega is an expert in customer experience management (CEM) strategy, and
helps companies boost revenue and profits by consistently exceeding
customer expectations for service quality. Omega’s methodology measures
customer satisfaction and loyalty levels on a 5-point scale (or
equivalent) four times during the year in such categories as technical
support, field service, customer service and account management.
NorthFace ScoreBoard Award recipients are companies who, based solely on
survey responses from their own customers, achieved a 4.0 or above out
of a possible 5.0.
“We are thrilled to receive the NorthFace ScoreBoard Award for the third
year in a row,” said Karen Lim, vice president, Global Client Advocacy,
Digital Commerce, Pitney Bowes. “For over 90 years, Pitney Bowes has
been helping our clients engage with their customers through
communications channels. We are committed to continuing to offer
solutions to help our clients manage their entire customer engagement
strategy and digital distribution strategy to help engage each
individual customer and prospect in the best possible way to help enable
lifetime relationships.”
“The NorthFace ScoreBoard Award recognizes organizations who not only
offer exemplary customer service, but who also center their existence on
a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis, president & CEO of Omega. “In 2013, more than 250
projects, many international in scope, were judged from scores of
companies based in the U.S. and abroad. The majority of companies are
repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way to achieve
business success.”
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size and large
firms that help them connect with customers to build loyalty and grow
revenue. Many of the company’s solutions are delivered on open platforms
to best organize, analyze and apply both public and proprietary data to
two-way customer communications. Pitney Bowes includes direct mail,
transactional mail and call center communications in its solution mix
along with digital channel messaging for the Web, email and mobile
applications. Pitney Bowes: Every connection is a new opportunity™. www.pb.com.
All trademarks, service marks and company names are the property of
their respective owners.
Source: Pitney Bowes Inc.
Media:
Pitney Bowes
Dan Burris, 954-688-9167
daniel.burris@pb.com
