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Pitney Bowes PostagebyPhone.com Reaches 20 Million Online Statements
Pitney Bowes docSense e-billing Infrastructure Allows Customers Real-Time Access to Current and Past Account Information
Pitney Bowes Inc. (NYSE: PBI) today announced that PostagebyPhone.com's electronic statement presentment (ESP) platform has processed more than 20 million electronic customer statements. The ESP platform, built by Pitney Bowes docSense, can deliver billing statements in either electronic or physical format according to the individual customer's preference. In 2001, PostagebyPhone processed more than $14 billion in postage payments worldwide. The company introduced its ESP system in August 2000 and processes approximately 1 million electronic statements each month. By offering instant access to their account, including past statements that date back as far as 20 months, users can better analyze and manage their postage expense.The new ESP technology allows customers to view account status and deposit postage funds into their interest-bearing Pitney Bowes Reserve Account online. In addition, PostagebyPhone.com is piloting a program where customers can "pay" their Purchase Power bill online, which was presented using docSense, making the process a much more customer-centric process.
"We implemented docSense's Digital Document Delivery solution to best serve our customers and we are very pleased with its success," said Kathleen Bishop, vice president, PostagebyPhone.com and Global Payment Solutions Customer Service. "PostagebyPhone.com users gain the flexibility of accessing real-time account information as well as past statements to help account for and manage their postage expenses right from their desktop. With the addition of docSense technology, PostagebyPhone.com has become an end-to-end financial tool that has taken the work and aggravation out of postage funds management."
Pitney Bowes docSense's (D3) technology leverages open standards and encompasses business-to-business, business-to-consumer and internal messaging applications. Pitney Bowes docSense implements document-centered strategies, including Internet billing, payment and statement solutions, for leading utility, insurance, financial institutions and telecommunications firms.
"Approximately half the statements that are distributed in the United States pass through Pitney Bowes equipment or Pitney Bowes software," said Karl Schumacher, president of Pitney Bowes docSense. "We view this installed base as a tremendous opportunity to establish digital presentment as an additional customer channel, and our success with postagebyphone.com amply demonstrates our ability to scale up to the highest volumes in the industry."
Pitney Bowes Inc. is a $4.1 billion global provider of leading edge integrated mail and document management solutions headquartered in Stamford, Connecticut. Pitney Bowes docSense is the company's global provider of premier solutions for the creation and distribution of efficient and effective documents in paper and digital form. For more information, please go to http://www.pitneybowes.com.
Media Contact:
Christopher Tessier
Manager, Public Relations
203-351-7210
Christopher.tessier@pb.com
Scott Gerschwer
Manager, Media Relations
Pitney Bowes docSense
203-739-3163
scott.gerschwer@pb.com
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SOURCE Pitney Bowes Inc.
CONTACT: Christopher Tessier, Manager, Public Relations,
+1-203-351-7210, Christopher.tessier@pb.com, or Scott Gerschwer, Manager,
Media Relations, Pitney Bowes docSense, +1-203-739-3163,
scott.gerschwer@pb.com, both of Pitney Bowes Inc.
URL: http://www.pitneybowes.com
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