STAMFORD, Conn.--(BUSINESS WIRE)--Oct. 27, 2016--
Pitney Bowes (NYSE:PBI), a global technology company that provides
innovative products and solutions to power commerce, today announced a
new alliance with Information Control Company LLC (ICC), a user-first,
data-driven consulting and implementation company, headquartered in
Columbus, OH. The two companies will leverage each other’s strengths to
offer a digital omnichannel solution that transforms the customer
onboarding process and increases customer engagement for the retail and
retail banking industries.
The solution will be built with the Pitney Bowes EngageOne
Video, which enables organizations to drive customer engagement by
offering their customers a personalized experience to interact with
subject matter experts. “When you deliver information in a highly
engaging way, customers will watch – and keep watching – as long as the
content is relevant and they’re in control,” said Steven Glaser, ICC’s
CEO.
By integrating the powerful capabilities of another Pitney Bowes
product, the Spectrum®
Technology Platform, ICC will help organizations establish a single
customer view, connecting islands of information across accounts,
transactions, channels and geographies to enable them to provide their
clients with a consistent omnichannel experience. “With seamless
integration of information across channels and devices, customers can
easily connect with a company how and when they want,” says Don Jackson,
COO of ICC.
“We are focused on delivering the highest quality customer engagement
solutions to the market,” said Mark Taylor, Senior Vice President,
Software Channels, Pitney Bowes. “ICC’s human-centered design approach
for client solutions, combined with our technology and products,
provides our customers with superior capabilities for the delivery of
digital communications. We are delighted to have ICC as one of our
partners.”
For more information visit: EngageOne
Customer Engagement builds upon a Single
Customer View
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company powering billions
of transactions – physical and digital – in the connected and borderless
world of commerce. Clients around the world, including 90 percent of the
Fortune 500, rely on products, solutions and services from Pitney Bowes
in the areas of customer information management, location intelligence,
customer engagement, shipping, mailing, and global ecommerce. And with
the innovative Pitney Bowes Commerce Cloud, clients can access the broad
range of Pitney Bowes solutions, analytics, and APIs to drive commerce.
For additional information visit Pitney Bowes, the Craftsmen of
Commerce, at www.pitneybowes.com.
About ICC
ICC is a privately held consulting firm focused on connecting people
with innovated technology solutions through engaging and easy to use
design. ICC provides companies with the ability to acquire, manage and
use information to gain insights into business opportunities and complex
business problems. ICC has a wealth of experience in multiple verticals
including Banking and Finance, Retail, Insurance, Manufacturing and
Government Services. For additional information visit ICC at https://icctechnology.com/.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161027005242/en/
Source: Pitney Bowes
Joan Rothman, 203-351-6162
Software Solutions
Partner
Marketing & Communications
Joan.rothman@pb.com
