STAMFORD, Conn.--(BUSINESS WIRE)--Aug. 22, 2000-- New Technology from docSense Helps Users Better Manage Postal Funds by

Providing Instant Access to Detailed Account Statement Data

Pitney Bowes Inc. (NYSE:PBI) has enhanced its Postage ByPhone.Com(R) with a new Electronic Statement Presentment (ESP) capability.

The Postage by Phone system services more than one million customers and processes more than $13 billion in postage payments worldwide. Now, by incorporating the docSense Digital Document Delivery (D3), the Postage By Phone ESP application can help users better analyze and manage postage expenses by providing instant access to both historical and daily account data.

"Since its launch in April, tens of thousands of businesses have come to rely on the speed and convenience of the Postage by Phone.Com service to reset their meters and assure that adequate postage is available to meet projected needs," says Kathleen Bishop, Director, Postage By Phone. "Our new Internet statement capability makes this service even more convenient. Users will have instant access to detailed account data, so they can review and analyze meter use more effectively and manage postage expenses more precisely."

Initially, the Postage by Phone ESP solution will include the current and past two months of account activity to aid users in budgeting and managing postage costs. The next phase will enable users of the online statement service to expand the amount of past account data that is available online. And eventually, Postage by Phone.Com will provide customers with the opportunity to pay for postage on-line.

These new capabilities are provided by docSense, a business of Pitney Bowes, which web-enables business-to-business, business-to-consumer and business-to-employee communications. docSense implements Internet billing, payment and statement solutions for leading utility, insurance and telecommunications firms.

"Postage by Phone.Com is a prime example of how the electronic presentment of bills and statements benefits both billers and their customers," says Karl Schumacher, President of docSense. "Billers benefit because the billing or account data can be processed, custom-tailored and delivered faster at a lower cost than ever before."

Karl Schumacher also points out that a longer-term benefit of ESP comes from the biller's ability to use the electronic bill or statement "as a gateway to the customer for offering highly targeted products and services and for strengthening the business relationship." When the electronic statement is implemented as part of a well-conceived e-commerce strategy, he continues, it can also "help improve internal processes, boost operating efficiency, and improve the bottom line."

.docSense is a Pitney Bowes business providing pioneering software and services that enable enterprises to custom-tailor and deliver traditional and newer forms of critical customer communications via the Internet and other electronic channels. For more information visit www.docSense.com

Pitney Bowes is a $4.4 billion provider of informed mail and message management. For more information visit www.PitneyBowes.com and www.PostagebyPhone.com.

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